Journal

Knowledge Management

3 posts tagged “Knowledge Management”

Who Is in the Room Is the Wrong Question

Three open platforms now let your clients talk to your AI agent. None of them can control which of your memories the agent reveals to whom.

2026-08-17 · 4 min read · Teh Kim Guan, ACMA, CGMA

AI Workflow

The Two-Tier Staff Agent Pattern: Strategic Ara, Operational Deeno

A single AI assistant tries to be two cognitive registers in one inbox. Splitting it into a strategic tier and an operational tier with named personalities and distinct cadences makes register-switching routable rather than negotiable.

2026-05-27 · 9 min read · Teh Kim Guan, ACMA, CGMA

Business Process Intelligence

Mechanism Registries Are the Unit of Compounding Institutional Learning

Most operational learnings rot because they are stored as stories rather than typed structures. A mechanism registry with four mandatory fields turns experiment outcomes into permanent capital. Finance has done this for a century.

2026-05-27 · 8 min read · Teh Kim Guan, ACMA, CGMA